Guest booking experience
A streamlined customer journey supports guests arranging a room booking.
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Project overview
The client required a bespoke system for managing room bookings across their venue. I developed a Laravel solution featuring a streamlined booking experience, a custom CMS and a comprehensive management area for administering rooms and reservations.
The challenge
The Freemasons at Wiswell required a bespoke system for managing room bookings across its venue. The project needed to consider the guest booking experience alongside the work involved in administering rooms and reservations.
The brief brought the public website and the management requirements together. A streamlined booking journey, custom content management and a comprehensive administration area were all part of the solution.
A bespoke room-booking platform
I developed a Laravel solution with a streamlined booking experience, a custom CMS and a comprehensive management area. The platform was created around the venue's room-booking requirements.
The development considers both the guest-facing website and the tools used behind it. Room bookings and website content sit within the scope of the same bespoke project.
A clear journey for guests
The booking experience needs to help guests move towards arranging their stay. The public-facing part of the solution focuses on that journey, connecting the venue's online presentation with room booking.
The bespoke approach allowed the booking experience to be considered alongside the venue's administration needs. The guest journey is one part of a system designed to support the wider operation.
Room and reservation management
The management area provides tools for administering rooms and reservations. It gives the venue a dedicated part of the platform for handling the bookings supported by the website.
A custom CMS supports website content alongside those management tools. Together, these elements give the venue a Laravel solution that connects its online presentation with its booking operation.
What the project delivered
Reservation management
A comprehensive administration area provides tools for managing rooms and reservations.
Custom CMS
Website content management forms part of the wider bespoke Laravel solution.
The result
The Freemasons at Wiswell received a bespoke Laravel solution with room booking, a custom CMS and a comprehensive management area.
The project brings the guest-facing experience together with the tools used to administer rooms, reservations and website content.
